Data protection and data security
Protecting your privacy is important to us. Below we will explain in detail how we deal with your data.
1. Who is responsible for dealing with your data?
The responsible party for data collection, processing and usage of your personal data is subject to the service(s) being used; at Jackfresh.com we use highly reputable third party services to deal with sales and delivery and only hold the information provided to us directly.
If you should have any questions as to the collection, processing or usage of data and requests for information, correction, disabling or deletion of data as well as revocation of a previously given consent, please address these via email to our contact email.
2. To what extent does Jackfresh or third parties collect personal data for further processing or usage?
You can visit our site without providing personal information. We only store access data and not personal data, even if visiting our site directly from a newsletter link.
• the name of your Internet service provider
• the page from which you get directed to us
• the name of the requested file
• date and time of the processing request
• amount of data transferred
• confirmation of successful transfer of data
• browser type and operating system of the user
This data is collected for the purpose of improving our offers alone, and personal data cannot be inferred from it.
We collect, process and use your data for the purpose of executing your order. This includes individual customer service and advice as well as processing future warranty claims.
After expiry of the applicable tax and commercial retention periods your data will be deleted. In order to process your order, we need your name, and your address. We also need your email address so that we can confirm having dispatched your order. Your email address will be used as a means of identifying you with your purchase.
Advertising and market research
Data that has been submitted to us, in particular in the process of ordering or registering customer information (signing up to newsletters via email or mail etc.) will be collected, processed and used as long as you have given your consent or statutory regulations allow for it.You can object to the usage of your data for the purpose of advertising and market research at our contact email address.
Establishment of contact
Establishing contact (e.g. by filing in a contact form or via email) results in the collection, processing and usage of your data for the purpose of dealing with your request as well as future inquiries.
Comments and submissions on the blog and forum
If you leave a comment on our blog, we collect, process and use the name and email address that you stated, although only your name that you state will be visible to other users.
In order to view the content of the protected area of Jackfresh.com’s forum or to publish comments on Jackfresh.com’s forum, users need to log in with their data (user name and password) that they use to access their user account.
We also store the user’s IP address with every blog and forum contribution.
The data collected in the course of using the blog or forum is used for operating the blog and forum alone. Collecting this data is also necessary to ensure that we can take action in the case of users posting unlawful content (e.g. of insulting, politically inappropriate, propagandistic nature etc.). This is necessary so that we cannot be held liable for comments and submissions, and we need to make sure that we investigate such instances ourselves.
You can subscribe to receive messages posted on our blog and follow-up comments on the forum. For this purpose we collect, process and use your email address. You can always unsubscribe to such a subscription without having to pay anything other than the costs for your basic Internet charges.
You can also subscribe to receive blog posts through a so-called RSS feed. When choosing this, your web browser will place a so-called ‘live bookmark’ of our blog page in your web browser, or the website data will be saved by means of a software typically used for this purpose (e.g. Microsoft Outlook). Our blog messages are automatically reloaded when starting the browser or the software used for this purpose, and they can be accessed through the browser bookmarks or the applicable software. Here, we only store access data and not personal data such as your operating system type, Internet service provider, date and time of retrieval, name of access file and IP address. This data is collected for the purpose of improving our offers alone, and personal data cannot be inferred from it. You can always unsubscribe to the RSS feed by deleting the bookmark from your browser or the software that you used to open it.
3. Will my data be imparted to third parties?
We pass on your personal data to third-parties involved in processing your order or request. This includes service providers (e.g. carriers, forwarding agents, banks) as well as third parties processing our order. In case you should choose express delivery, Sprd.net AG will also communicate your telephone number to the forwarder in order to facilitate coordinating a delivery date. In this case, the data submitted may only be used for the purpose of executing the delivery.
4. Can I demand disclosure, correction, disabling and deletion of my data?
According to the German Federal Data Protection Act (Bundesdatenschutzgesetz)you have, if the statutory conditions are met, the right to free information about your stored data and a right to rectification, blocking or erasure of data.
5. Which of my data is used for competitions.
When carrying out competitions, we use your data to give you notice in the event of you having won the competition, and, with your consent, to send you advertising. Detailed information can be found in the conditions of participation of the individual competition.
6. Do we place cookies when you visit Jackfresh.com’s online offer?
We place so-called browser cookies with our online offers. Cookies are files that allow us to store specific data relating to you on your computing device in order to exchange information between Sprd.net AG’s system and your browser. Storing this information helps us create online offers for you and it makes using the platform easier for you as you don’t need to keep re-entering your information. In your browser settings you can adjust the settings for cookies, which may lead to our service becoming restricted or defunct as far as our offers are concerned. Cookies can also be deleted.
Session cookies are deleted after closing the browser.
Cookies from Jackfresh.com:
You can object to the creation of user profiles by means of pseudonyms. Please refer to possible ways to do so here:
7. What promotional measures does Jackfresh or Sprd.net AG undertake?
Email advertising with newsletters and direct mail advertising.
If you have registered for email newsletters, your email address is used for marketing purposes up to the point in time when you unsubscribe from this service. In case you have agreed to receive direct mail, we will use your personal address data for marketing purposes until you unsubscribe from it. You can unsubscribe at any point in time without having to pay anything other than the costs for your basic Internet charges.
Email marketing without newsletter registration
If you did not object to the collection of your email address during checking out with an order or before, we will use it in order to send you information on products similar to those that you ordered with us in regular intervals. This notification does not function as consent from your side to usage of your email address for advertising purposes.
Information received from users using our online offer help us create interesting and tailor-made advertising for you. Jackfresh.com and Sprd.net AG gleans information in a pseudonymised way from you when visiting our platform. This includes information on your computer and Internet access, operating system as well as platform, date and time of your visit or products viewed.
In order to get information on user behaviour, cookies are stored on your computer that make identifying a pseudonymised user possible without bearing any relevance to your personal data.
This data collection is used to carry our user-based advertising campaigns by Jackfresh.com or our third parties:
•Google, Inc. – Information on data protection with Google can be found on http://www.google.com/intl/de/policies/privacy/
•Criteo SA – Information on data protection with Criteo SA can be found onhttp://www.criteo.com/de/datenschutzrichtlinie
•sociomantic labs GmbH – Information on data protection with sociomantic labs GmbH can be found on https://www.sociomantic.com/privacy/de
If you do not wish to receive user-based advertising material, you can object to it through the following links.
In your browser settings you can adjust the usage restrictions for third-party cookies, which may lead to our service becoming restricted or defunct as far as our offers are concerned. Cookies can also be deleted.
Right of objection to the use of data for the purpose of advertising
Of course you can object to further usage of you data at any point in time – even in cases when using this data is legally permitted – by sending a simple message to us. This does not incur any costs for you other than the basic charges of your Internet provider. You can i.e. write an email to us, when accessing the newsletter administration in your user area, or by referring to the unsubscribe link in a newsletter that you have received. You can also address us directly, please refer to subparagraph 1 for further contact details.
8. What kind of services and content of third parties does Jackfresh.com deploy when creating online offers?
For the creation of our online offer, we also use third-party content such as YouTube videos or graphics by other online providers. This is only possible if these providers (hereinafter referred to as “third-party suppliers”) are allowed to use the recipient’s IP address. Without using the IP address, the content can not be displayed in the recipient’s browser. The IP address is necessary for displaying this type of content. We always try to only use such content provided by third-party suppliers in order to deliver the content in question. We cannot, however, exert influence on whether third-party suppliers store your IP address (e.g. for statistical purposes) or not. Should we be informed about this circumstance, we will inform you.
9. Does Jackfresh.com use data for web data analysis?
This online offer uses Google Analytics, a web analysis tool by Google Inc. (“Google“). Google Analytics collects and stores data in a pseudonymised way to create user profiles. These user profiles serve the purpose of analysing user behaviour, and they are used to improve our offer in order to meet the demands of our customers. Pseudonymised user profiles are not associated with the actual person behind the pseudonym without prior consent of this person to explicitly agree with this circumstance.
On behalf of the provider of this online offer, Google will use this information in order to assess how the online offer is used, to file reports on online activities and to create further offers and services depending on the internet usage and behaviour of customer. The IP address that has been transmitted by your browser is not associated with any other data by Google. Should it be required by law or should a third party process these data on behalf of Google, Google may pass on this information to third parties.
You can prevent the storage of cookies by adjusting the settings of your browser software; we need to point out that this may lead to an inhibition of the full functionality of our online offer. In addition to this, you can prevent the collection of cookie generated information (incl. your IP address) for the purpose of using the online offer as well as further processing this data by Google, if you download and install the browser plug-in available here: (https://tools.google.com
You can prevent Google Analytics from retrieving your data by clicking on the following link. An opt-out cookie will be placed to prevent future data recording when visiting this online offer: Deactivate Google Analytics
You can find more information on user terms and conditions here: http://www.google.com/analytics/terms/ and http://www.google.com/intl/de/analytics/privacyoverview.
We need to point out that the website Google Analytics has been extended by the code “gat._anonymizeIp();“ to make anonymous gathering of IP address data (so called IP masking) possible by means of Google analytics.
http://www.kampyle.com/enterprise/company/privacy-policy and here: http://www.kampyle.com/enterprise/company/terms-of-use.
Further analytical tools
Our online offer uses analysis tools to collect and store data in order to create user profiles in a pseudonymised way. These user profiles serve the purpose of analysing user behaviour, and they are used to improve our offer so that we can meet the demands of our customers. Cookies may be used for this purpose. Pseudonymised user profiles are not associated with the actual person behind the pseudonym without prior consent of this person to explicitly agree with this circumstance. You can prevent the storage of cookies by adjusting the settings of your browser software; we need to point out that this may lead to an inhibition of the full functionality of our online offer. We may use the following analytic tools:
Omniture and AdLens, web analysis tools by Adobe Systems Software Ireland Limited, offers more information of data protection on http://www.adobe.com/de/privacy and http://www.adobe.com/de/privacy/analytics. You can object to the collection, storage and usage of data for future activities by Adobe if you unsubscribe onhttp://www.adobe.com/de/privacy/opt-out.
Optimizeley is a web analysis tool by Optimizeley Inc. – please find more information on matters of data protection on https://www.optimizely.com/privacy. You can object to the collection, storage and usage of data for future activities by Optimizely if you unsubscribe on https://www.optimizely.com/opt_out.
10. Does Jackfresh.com use social plug-ins?
Our online offer makes use of so called social plug-ins of the social network provider Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The plug-ins are labelled with the Facebook logo or “like button”. Please refer to an overview of our plugins on http://developers.facebook.com/docs/plugins/.
If a user accesses our online portal containing such a plug-in, a direct connection between browser and user gets established through the Facebook server. In doing so, Facebook receives information that the user accessed a specific page of our online offer. In case the user is already registered with Facebook, Facebook is able to associate the site view with the user account as long as the user is logged in to Facebook while accessing our online offer. If a user interacts with a plug-in, e.g. by using the “like button” or leaves a comment while being logged into Facebook and simultaneously accessing our online offer, Facebook receives information on this circumstance and records it.
It needs to be pointed out that we have no information with regard to the content of the data and further usage of the data that Facebook receives. More information on the data protection of Facebook can be found on http://www.facebook.com/about/privacy/.
If you want to prevent this kind of data association and usage, you need to log out of your Facebook account before accessing our online offer.
Our online offer also includes social plug-ins by Pinterest, Pinterest Inc., 635 High Street, Palo Alto, CA 94301 USA. The plug-ins are labelled with the “Pin it” button. The button icon makes it possible to share a page or a design that is part of our online offer with Pinterest.
If a user accesses our online portal containing such a plug-in, a direct connection between browser and user gets established through the Pinterest server. In doing so, Pinterest receives information that the user accessed a specific page of our online offer. If a user clicks the “Pin it” button while being logged in with his Pinterest account, he can link up the our offer viewed online to his Pinterest profile. In doing so, Pinterest can associate our online offer with the user account at Pinterest.
It needs to be pointed out that we have no information with regard to the content of the data and further usage of the data that Pinterest receives. More information on the data protection of Pinterest can be found on http://about.pinterest.com/privacy.
If you want to prevent this kind of data association and usage, you need to log out of your Pinterest account before accessing our online offer.
Please find more information on data processing and data protection of Clearspring Technologies, Inc. on http://www.addthis.com/privacy/privacy-policy. This website contains information on the data type used for further processing as well as their intended use. We do not process these data. You can object to the collection, storage and usage of data for future activities by unsubscribing on http://www.addthis.com/privacy/opt-out.
Our Internet presence uses so-called Social Plugin ShareThis by the provider ShareThis, Inc. in order to communicate websites in a straightforward way (e.g. via email, Facebook, Pinterest, Twitter etc.). In combination with this service, ShareThis places cookies. Data generated here (e.g. time of access or browser language) are submitted to the USA and processed by ShareThis Inc.
11. Is your data safe?
Your personal data as well as your payment data is encrypted when being submitted online. We adopt technical and organisational measures to safeguard our online offer from leakage, damage, access and modification as well as unwanted sharing of your data by unauthorised persons. Accessing your user account is only possible upon entering your password. You should always treat your log-in data confidentially and close the browser window after finishing your communication, particularly when using a computer that others have access to as well.
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